FAQs

Worried about timing, sizing, or returns? Here’s the short answer: handling takes 1-2 business days, delivery is typically 2-5 business days, you have 30 days from delivery to return, and refunds are straightforward.

At a glance	Highlights
Orders & Payment	Pay with PayPal, credit/debit cards, Stripe, or Airwallex. Charged in USD. Taxes shown at checkout where applicable.
Shipping	Standard handling time: 1-2 business days. Transit time: 2-5 business days. Standard shipping fee: $6.99 per order.
Returns & Refunds	Return within 30 days from delivery. No restocking fee. Refunds processed 5-7 business days after we receive and inspect; then 5-10 business days to appear on your statement.

Orders

How do I place an order?

Choose your style, pick a size, and head to checkout. You can pay with PayPal, credit/debit cards, Stripe, or Airwallex. All orders are charged in USD, and taxes are shown at checkout where applicable.

What happens after checkout?

We start preparing your order right away. Standard handling time is 1-2 business days. Once your package is on the move, tracking details are sent so you can follow delivery.

Can I change or cancel my order?

If you need to update your order, email us as soon as possible at [email protected]. We’ll do our best, but changes aren’t always possible once processing or shipment has begun.

Sizing

How do I choose my size?

Pick the size you usually wear and review the product details. If you’re between sizes or unsure, email [email protected] with the item name and your measurements for tailored guidance.

What if the size doesn’t work out?

You can return eligible items within 30 days from delivery. Please make sure items are in original condition (unworn and unwashed). See “Returns” below for how to start.

Shipping

What are the shipping costs and times?

The standard shipping fee is $6.99 per order. Our standard handling time is 1-2 business days, and standard transit time is 2-5 business days. Business days don’t include weekends or holidays.

How do I track my order?

As soon as your order ships, tracking details are provided so you can monitor progress. If you can’t find the update, check your spam folder or email [email protected].

Returns

What’s the return window and what do I need?

You have 30 days from delivery to send items back. Items should be in original condition (unworn and unwashed). Include any original packaging components that came with the product.

How do I start a return?

Email [email protected] with your order number, the item(s) you want to return, and the reason. We’ll reply with next steps.

Do you charge a restocking fee?

No. We don’t charge a restocking fee.

Do you refund the original shipping fee?

The original shipping fee is refunded only when we’re at fault (for example, damaged or incorrect item).

Refunds

When will I get my refund?

After we receive and inspect your return, refunds are processed in 5-7 business days. Your bank or payment provider may take an additional 5-10 business days to post the credit to your statement.