Returns Policy

Worried something won’t fit or arrived not quite right? Here’s the quick answer: you’ve got 30 days from delivery to request a return, and we’ll walk you through it step by step.

At a glance	Summary
Return window	30 days from delivery
Return shipping	Our error: we cover. Change of mind: you cover.
Refund timing	Processed 5-7 business days after we receive and inspect; 5-10 business days to appear on your statement

Return window: 30 days from the delivery date.

What qualifies for a return

• Defective or damaged on arrival
• Wrong item received
• Wrong size shipped
• Significantly different from the description or photos

Item condition requirements

• Unused and unwashed
• Original tags attached
• In original packaging where possible

Photo proof we need

• Clear, well‑lit photo of the issue or defect
• Photo of the size/brand tag
• Full front and back photos of the item

How to request a return

1. Email [email protected]
2. Include your order number in the subject line
3. Tell us the reason (from the list above)
4. Attach the required photos
5. Note your preferred resolution: exchange (if available) or refund

We reply within 1-2 business days. If approved, we’ll email instructions and the return address for sending the item back.

Who pays for return shipping

• Our error (defective, damaged, wrong item/size, or significantly different): fashionstylefirst covers the return shipping cost.
• Change of mind (including fit/style preference): you cover the return shipping cost.

What we can’t accept

• Items that are worn, washed, altered, or show signs of use
• Items missing original tags
• Returns based only on minor cosmetic variations such as slight color differences due to screen settings

Exchanges

If the size or color you want is in stock, we can exchange after we approve your request. If the preferred option isn’t available, we’ll proceed with a refund according to this policy.

After your return arrives

• Inspection and processing: 5-7 business days after we receive the item
• Refund appearance on your statement: typically 5-10 business days after processing
• No restocking fee
• Original shipping is refunded only when fashionstylefirst is at fault

Questions or need help?

Email: [email protected]

Business address: Ấp Rạch Láng, Phú Thuận, Phú Tân, Cà Mau