Returns & Refund Policy

At Fashionstylefirst, customer satisfaction is important to us. We understand that there may be situations where a return or refund is necessary. This Returns & Refund Policy explains the conditions, procedures, and timelines related to returns, exchanges, and refunds for purchases made through our website.

Please review this policy carefully before initiating a return request.

Return Eligibility

Customers may request a return within 30 calendar days of the delivery date.

To qualify for a return, items must meet the following conditions:

• Item must be returned within 30 days of delivery.
• Item must be unused, unworn, and unwashed.
• Item must be in its original condition.
• All original tags, labels, and packaging must be included.
• Item must not show signs of wear, damage, alteration, or misuse.

Returns that do not meet these requirements may be denied.

Non-Returnable Items

For hygiene, safety, and product integrity reasons, certain items may not be eligible for return.

The following categories are generally non-returnable:

• Items marked as final sale.
• Gift cards.
• Products returned in used, worn, damaged, or altered condition.
• Items missing original tags or packaging.
• Personalized or custom-made products.

How to Request a Return

To initiate a return, please contact our customer support team before sending any item back.

Your return request should include:

• Order number.
• Customer name.
• Email address used for the purchase.
• Description of the reason for return.
• Photos of the item when applicable.

After reviewing your request, we will provide return instructions if your return is approved.

Return Process Overview

Step	Description
1	Submit a return request via email.
2	Receive return authorization and instructions.
3	Package and ship the item according to provided instructions.
4	Return is received and inspected.
5	Refund decision is finalized and processed.

Return Shipping Costs

Customers are generally responsible for return shipping costs unless the return is due to:

• An incorrect item shipped by Fashionstylefirst.
• A defective or damaged item received upon delivery.
• A verified fulfillment error caused by our team.

Shipping charges paid during the original purchase are generally non-refundable unless otherwise required by law or determined by our customer service team.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

To help us evaluate the issue, please provide:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photos of the shipping packaging when applicable.

Once reviewed, we will determine the appropriate resolution, which may include a replacement, refund, store credit, or other corrective action.

Refund Eligibility

Refunds may be approved when:

• An eligible return is received and passes inspection.
• A product arrives damaged or defective.
• An incorrect item was shipped.
• The order cannot be fulfilled by Fashionstylefirst.

Refund approval remains subject to review and verification.

Refund Processing Time

After a returned item has been received and inspected, customers will be notified regarding the status of their refund.

Refund Stage	Estimated Time
Return Inspection	1–5 Business Days
Refund Approval Processing	1–3 Business Days
Bank/Card Processing	3–10 Business Days

Actual refund timing may vary depending on the financial institution, payment provider, and card issuer.

Method of Refund

Approved refunds will generally be issued using the original payment method used during purchase.

If the original payment method is unavailable, alternative arrangements may be made at our discretion where permitted.

Exchanges

At this time, direct exchanges may not always be available depending on inventory availability.

Customers seeking a different size, color, or style may be advised to return the eligible item and place a new order separately.

Order Cancellations

Customers wishing to cancel an order should contact us as quickly as possible after purchase.

Orders that have already entered processing or have been shipped may not be eligible for cancellation.

If cancellation is approved before shipment, a full refund will generally be issued to the original payment method.

Refused Deliveries

Packages refused at delivery or returned due to customer-related delivery issues may be subject to return shipping fees and other applicable charges.

Any refund issued for refused shipments may be adjusted accordingly.

Chargebacks

Customers experiencing order-related issues are encouraged to contact Fashionstylefirst before initiating a chargeback with their payment provider.

Our support team will make every reasonable effort to resolve concerns quickly and fairly.

Customer Support

If you have questions regarding returns, refunds, exchanges, or order issues, please contact our customer support team.

Policy Updates

Fashionstylefirst reserves the right to modify, update, or revise this Returns & Refund Policy at any time without prior notice.

Changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically to stay informed of current return and refund procedures.